Travel Industry Definitions & Glossary

Word/Phrase	Definition
Add-on	A selection, typically at an increased price, added to a travel reservation.
Adjoining rooms	Bordering hotel rooms that do not share a common door.
Advance purchase requirement	Ticket must be purchased a minimum number of days before the flight departs.
Airport access fee	A fee paid to the airport authority by car rental companies for the use of shuttle vehicles. This often appears in customer’s car rental bills.
ARC	The Airlines Reporting Corporation - is responsible for supervising payments from travel agencies to airlines along with the manner in which tickets are issued to consumers.
Availability	The total number of seats allowed to be sold at a particular rate.
Base fare	The cost of an airfare prior to addition of fees, taxes or surcharges.
Bed Tax (Transient Occupancy Tax of TOT)	City or county tax added to the price of a hotel room.
Blackout dates	Specific dates in which special fares or promotions do not apply. Typically exist around holidays or special events.
Blocked space	Seats reserved to be sold to third party companies at a discounted group rate.
Boarding pass	A ticket issued at airport check-in that authorizes airplane boarding.
Bulk contract	An agreement whereby an airline sells large blocks of seats at a discount for resale by a third party.
Bulk fare	A reduced fare for purchases of a large number of tickets.
Business class	While amenities vary based on the airline, business class generally falls between first class and coach.
Business Travel	Travel for commercial, governmental or educational purposes with leisure as a secondary motivation.
Buyer	A member of the travel trade who reserves room blocks from accommodations or coordinates the development of a travel product.
Cancellation penalty	A fee to charged to customers that cancel flights after booking reservations. Fees typically vary based on the agency or carrier.
Carrier	Any provider of mass transportation, usually used in reference to an airline.
Charter Group	Group travel in which a previously organized group travels together, usually on a custom itinerary.
Co-op Advertising	Advertising funded by two or more destinations and /or suppliers.
Commission	A small fee that a travel agency or services adds to the total fee in order to make money.
Consolidator	A business that has contracts with airlines to sell tickets in bulk, generally at a discounted rate.
Corporate agency	A travel agency that usually caters to medium-large sized businesses.
Cover	Each diner at a restaurant.
Destination Marketing	Marketing a city, state, country, area or region to consumers and trade.
Domestic fare	An additional fare added to national flights.
Electronic ticket	A paperless ticket that allows travelers to fly with only a photo ID. Commonly referred to as “E-ticket’s”, they cannot be lost or stolen because it is an electronic reservation.
Exclusive fare	Discounted airfares offered by travel consolidators.
Fam Tours	Organized trips for travel agents, tour operators, tour wholesalers or other members of the travel trade for the purpose of educating and “familiarizing” them with tourism destinations. By seeing the destinations where they are sending travelers, the travel trade is better prepared to answer customer questions and promote travel to the location. Also called “fams” or “familiarization tours.”
Fare basis (code)	The code that determines the price of an airline ticket.
Feeder Airport/City	An outlying city which feeds travelers to hubs or gateway cities.
First class	The class which offers the most premium service. Enhanced seating, meal selection, and drink offerings staples of this services.
FIT (Free Independent Travel)	Individual travel in which a tour operator has previously arranged blocks of rooms at various destinations in advance for use by individual travelers. These travelers travel independently, not in a group, usually by rental car or public transportation.
Gateway or Gateway City	A major airport, seaport, rail or bus center through which tourists and travelers enter from outside the region.
GIT (Groups Independent Travel)	Group travel in which individuals purchase a group package in which they will travel with others along a pre-set itinerary.
Global distribution system (GDS)	An international computer reservation system that accesses many databases of suppliers, airlines, etc. in different countries, such as Sabre.
Group Rate	Negotiated hotel rate for convention, trade show, meeting, tour or incentive group.
Head in Beds	Industry slang referring to the primary marketing objective of accommodations and most destinations - increasing the number of overnight stays.
Hub	A city in which an airline has a major presence. Often, it is the city in which the airline was formed.
IATAN	International Airlines Travel Agent Network - Administers the IATAN card, the only widely accepted form of legitimate travel agent identification.
Incentive Travel	Travel offered as a reward for top performance and the business that develops, markets and operates these programs.
Inclusive Tour	A tour program that includes a variety of feature for a single rate (airfare, accommodations, sightseeing, performances, etc.)
Interline connection	A trip with a connection flight from a different airline.
Land arrangements	All non-flying reservations upon arrival such as car rental, hotel, and tourist reservations.
Layover	The period of time spent between connecting flights.
LDW - loss damage waiver	Supplementary car rental insurance that covers theft, vandalism, and accident damage.
Leisure travel	Usually signifies traveling for relaxation, vacation, or to visit friends/family.
Leisure Travel	Travel for recreational, educational, sightseeing, relaxing and other experiential purposes.
Limited service hotel	A hotel without a restaurant on the premises.
Lowest available fare	The most inexpensive flight currently available.
Maximum stay	The longest period of time a traveler can stay at a particular destination and still qualify for the promotion or discounted fare.
Minimum connect time	The shortest time required in order to successfully transfer to a connecting flight. It is recommended to select a connecting flight that exceeds the minimum connection time.
Modified American plan (MAP)	Meal plan that includes two daily meals, usually breakfast and dinner.
Motorcoach	Deluxe equipment used by most tour operators in group tour programs. Amenities include reclining seats, bathrooms, air conditioning, good lighting and refreshment availability.
Net fare, net rate	Implies the commission has already been added to the price of the fare.
Net Rate	The rate provided to wholesalers and tour operators that can be marked up to sell to the customer.
No show	A traveler that doesn’t appear for their flight, hotel, or car rental reservation.
No Show	A customer with a reservation at a restaurant, hotel, etc. who fails to show up and does not cancel.
Non-refundable	A ticket in which no money will be returned if the customer no longer intends to use the ticket.
Non-transferable	A ticket that can only be used by the person who was originally scheduled to fly at the time of purchase.
Nonstop	A flight that travels directly to its destination without connections or layovers.
Occupancies	A percentage indicating the number of bed nights sold (compared to number available) in a hotel, resort, motel or destination.
Occupancy rate	The proportion of reservations expected during any given period.
Off-peak	A less expensive time to travel as result of lower consumer volume during these periods.
Offline connection	A connection that requires switching to both a new aircraft and carrier.
Operator	Any company that provides any transportation service. Not just limited to flights, it also includes trains, buses, and cruise ships.
Overbooking	When a carrier books more reservations than available seats.
Package	A fixed price salable travel product that makes it easy for a traveler to buy and enjoy a destination or several destinations. Packages offer a mix of elements like transportation, accommodations, restaurants, entertainment, cultural activities, sightseeing and car rental.
Passenger facility charge (PFC)	an additional fee for the use of the airport.
Passenger name record (PNR)	The official name of one's reservation in a computer reservation system (CRS).
Personal effects coverage	Additional car rental insurance covering loss of personal property from the rented vehicle.
Point-to-point	Refers to the fares between two cities.
Press Trips	Organized trips for travel writers and broadcasters for the purpose of assisting them in developing stories about tourism destinations. Often, journalists travel independently, though with the assistance of a state’s office of tourism of a DMO.
Published fare	A fare immediately offered for purchase by the airline. This does not include heavily discounted flights usually offered to consolidaters.
Rack rate	The price of a hotel prior to discount.
Rack Rate	The rate accommodations quote to the public. Group rates, convention, trade show, meeting and incentive travel rates are negotiated by the hotel and program organizers.
Reconfirm	to double-check a reservation.
Record locator	The number assigned to a reservation in the airlines number. This number is unique, as it will never be assigned again.
Red-eye flight	A flight in which the travel takes place between the hours of 9pm and 7am.
Reissue	When a new ticket is issued as a result of a change of plans. This can often require fees or penalties from the airport.
Round trip	Two flights: the destination flight and its return trip.
Sabre®	The world’s largest travel reservation system.
Saturday night stay	In order to receive a specialty fare, a Saturday stay over is sometimes required.
Scheduled carrier	An airline that offers regularly scheduled flights between destinations.
Shoulder season	The period of time between busy and quiet seasons in which prices are typically at a midpoint.
Special fare	Any fare that deviates from normal pricing (typically discounted).
Suite	A hotel room that usually offers a living room and kitchenette in addition to the bedroom.
Supplier	A company that offer travel services to the general public.
Tariff	Rate of fare quoted and published by a travel industry supplier (i.e. hotels, tour operators, etc.) Usually an annual tariff is produced in booklet form for use in sales calls at trade shows.
Through passenger	A passenger who remains on the plane at a connecting stop on the way to his/her final destination.
Ticket stock	Blank airline tickets.
Tour Operator	Develops, markets and operates group travel programs that provide a complete travel experience for one price and includes transportation (airline, rail, motorcoach, and/or ship), accommodations, sightseeing, selected meals and an escort. Tour operators market directly to the consumer, through travel agents and are beginning to be listed on computerized reservation systems.
Tour Wholesaler	An individual or company that sells tour packages and tour product to travel agents. Tour wholesalers usually receive a 20% discount from accommodations, transportation companies and attractions and pass on a 10 to 15% discount to the retail agent.
Travel agency	Usually used in the travel industry to refer to an ARC-appointed storefront retailer.
Travel agent	An individual or company that sell travel services on a commission basis.
Unlimited mileage	Signifies there are no mileage restrictions for renters.
Unrestricted fare	An airfare with no limitations. It is typically refundable and has no blackout days.
Visitors Center	Travel information center located at a destination to make it easier for visitors to plan their stay; often operated by a convention and visitors bureau, chamber of commerce or tourism promotion organization.
Vouchers	Forms or coupons provided to a traveler who purchases a tour that indicate that certain tour components have been prepaid. Vouchers are then exchanged for tour components like accommodations, meals, sightseeing, theater tickets, etc. during the actual trip.
Waiver	A written acknowledgement that a passenger has declined something.