Call Center Services for Corporate Travel Departments
Want to know why more than half of the top 100 corporate travel agencies in the US trust their after hours services to us?
Let's start with the lowest reported hold times. Then add a unique staffing approach that employs only the most seasoned agents on a 4-days on, 4-days off schedule so you've always got a friendly, energetic and engaged agent ready to assist your employees when they are on the road. And our agents are located in every state and almost every major metropolitan area - so when weather is an issue, we your service isn't impacted.
CCRA Global Preferred Hotel Program
Inside the Call Center
Call Center Operations
Our Operations Managers, Lead Agents, Reservation Agents, VIP Agents, Ticketing Managers and Ticketing Agents do everything required to ensure your travelers are safe and happy.
Agent
Training
Our Agent Training team ensures that all of our agents are well trained on all of the relevant technology and systems needed to service your clients. This includes four Training Managers and Trainers.
Customer
Care
Our Customer Care team is made up of Customer Care Managers who's sole focus is to ensure that your requests and needs are being handled efficiently and with the level of service your travelers expect.
Account
Management
The Account Management team ensures that you are well informed of your account performance, any trends or compelling data, and that you are taking advantage of every available service.
Our
Agents
Our agents are the elite. They average more than 10 years of experience, have deep GDS expertise, and are distributed all over the US. That means no matter what, we've got the right agent with the right tools in the right location to meet your travelers' needs.
Our
Technology
The technology & infrastructure that powers our call center is world-class in many ways. Power Management, HVAC, Fire Suppression, Seismic Engineering, Physical Security, Tier 1 Internet connectivity and Intelligent IP & IP MPLS network are just the beginning.
Our
Hold Times
We have the lowest hold times in the industry. Period. While others with a smaller workforce and maybe even a lower cost may have your travelers on hold for extended periods of time, we've got the tools and the manpower to service your travelers faster than anyone else.
Info
Security
Our protocols are built to ensure that your data, and the way it is utilized to service your employees, is closely monitored and protected against misuse. Talk to us today about how we can work with your corporate security team on a plan that works for you!
40
years in this business has made us pretty darn good at what we do.
55
of the Travel Weekly Top 100 Travel Agencies call CCRA home.
380,000
transactions are processed in our call center each year - that's a whole lot.
100%
of our calls are digitally recorded for easy access.
Did We Mention This?
We can offer you all of the items below as part of your custom package or as an add on.